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Thus unresolved trouble tickets or service requests can be identified and the necessary action taken. The template features role-based dashboards which provide information on performance history of customer service representatives. This helps the management to track the overall metrics of team performance. Windows SharePoint Services 3.0 software templates are included free of cost with hosted SharePoint software service plans. These templates help in maintaining a collaborative environment and facilitate information sharing. These applications can be easily scaled to meet your business requirements. The basic hosted SharePoint software plans cost only $8.95 per month with access for unlimited users from hosted SharePoint service providers such as Apps4Rent.
What workflows does your software handle automatically? What data sources of yours does it check in the background as the technician is working so they dont have to waste time doing it manually? Template balance. Are you using no templates? Templates for everything? Both are usually bad ideas. Templates can speed up input for common issues but theres just no way they can cover everything and if a technician has to remember and search through more than a dozen or so basic forms theyre wasting time. Nonlinear input. If your application absolutely requires that ticket information fields be completed in a certain order its already holding your people back. There is no excuse for hard coding this at all. A default order is fine but (as above) it must be able to be changed and must be over-rideable at all times. Your technicians are smarter than your software - dont make the sides fight especially when youre paying.
If you print one ticket per seat you risk members running out while others have tickets. If you print extra tickets you risk the embarrassment of overselling. If you have ever had a nonprofit fundraiser with less than stellar results you may be able to improve your bottom line by offering the tickets for sale online through an authorized online ticket seller. Authorized ticket sellers harness the power of the internet to create solutions for many or all the gotchas listed above. It frees your people to focus on the event and leaves the boring mechanics of ticket tracking and sales to computers. Free SharePoint Software Template for Tracking and Managing Trouble Tickets or Help Desk Support Issues Help desks are the pivotal point for end user and customer support.