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Theres nothing quite as annoying as a text-only ticketing system. At the very least technicians should be able to paste in screenshots. Put RTF or HTML compatibility (for instance) in your main ticket body and theyll be able to attach/link files and objects to show auditors and trainees exactly how something went wrong what to look for and how to fix it. The only thing worse than spending half an hour transcribing a set of immensely long error messages is paying your top technicians to be a typing pool. Customisable interface. A good ticket application will be able to adapt to any business. But by the same token it will have a lot of features and extras that you may not need right this second. Check to make sure that your Service Desk is able to tweak the presentation and flow of their most heavily used interface to tune it precisely for your requirements and squeeze an extra ten to fifty percent speed out of it.
If you print one ticket per seat you risk members running out while others have tickets. If you print extra tickets you risk the embarrassment of overselling. If you have ever had a nonprofit fundraiser with less than stellar results you may be able to improve your bottom line by offering the tickets for sale online through an authorized online ticket seller. Authorized ticket sellers harness the power of the internet to create solutions for many or all the gotchas listed above. It frees your people to focus on the event and leaves the boring mechanics of ticket tracking and sales to computers. Free SharePoint Software Template for Tracking and Managing Trouble Tickets or Help Desk Support Issues Help desks are the pivotal point for end user and customer support.
Not to forget that if your event is going to have performances by someone with even a modest fan following in a country of 311834246 people (thats well over 311 million souls according to the population clock of U.S. Census Bureau) there is likely to be quite a big queue at the stall making it a bit inconvenient for your target audience to buy the tickets - something you wouldnt want to do. At the same time online ticketing allows you to reach every home and make it extremely convenient for your target audience to purchase the tickets. Online event ticketing software are also a centralized system for seeing all statistics regarding your ticket sales such as the number of tickets sold how many left ticket sale earnings etc in one place - your computer screen.