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The help desk system should provide end-to-end visibility of help desk issues or trouble tickets thus allowing tracking of issues and reducing time taken for resolution. Windows SharePoint Services 3.0 hosting software provides application templates that enable organizations to manage their day-to-day operations. The Help Desk application template is one of Microsofts SharePoint software templates that aids in effective help desk management. The Help Desk software template manages the entire process of handling service requests right from the time a request is raised till such time that it is resolved. Team members can login to the Help Desk site to identify open service requests. The template also helps in identification of root cause of issues. It allows tracking the status of each trouble ticket or service request to the support desk.
What workflows does your software handle automatically? What data sources of yours does it check in the background as the technician is working so they dont have to waste time doing it manually? Template balance. Are you using no templates? Templates for everything? Both are usually bad ideas. Templates can speed up input for common issues but theres just no way they can cover everything and if a technician has to remember and search through more than a dozen or so basic forms theyre wasting time. Nonlinear input. If your application absolutely requires that ticket information fields be completed in a certain order its already holding your people back. There is no excuse for hard coding this at all. A default order is fine but (as above) it must be able to be changed and must be over-rideable at all times. Your technicians are smarter than your software - dont make the sides fight especially when youre paying.
Thus unresolved trouble tickets or service requests can be identified and the necessary action taken. The template features role-based dashboards which provide information on performance history of customer service representatives. This helps the management to track the overall metrics of team performance. Windows SharePoint Services 3.0 software templates are included free of cost with hosted SharePoint software service plans. These templates help in maintaining a collaborative environment and facilitate information sharing. These applications can be easily scaled to meet your business requirements. The basic hosted SharePoint software plans cost only $8.95 per month with access for unlimited users from hosted SharePoint service providers such as Apps4Rent.