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What workflows does your software handle automatically? What data sources of yours does it check in the background as the technician is working so they dont have to waste time doing it manually? Template balance. Are you using no templates? Templates for everything? Both are usually bad ideas. Templates can speed up input for common issues but theres just no way they can cover everything and if a technician has to remember and search through more than a dozen or so basic forms theyre wasting time. Nonlinear input. If your application absolutely requires that ticket information fields be completed in a certain order its already holding your people back. There is no excuse for hard coding this at all. A default order is fine but (as above) it must be able to be changed and must be over-rideable at all times. Your technicians are smarter than your software - dont make the sides fight especially when youre paying.
If you know your customers you can notify them about subsequent events and build audience. Limited opportunities for buying: Potential sales may be lost due to there only being opportunity to get tickets if you meet a member who has them. Problems here include potential customer fails to have adequate cash member left tickets in other brief case member is poor at sales etc. Potential customers from out of town have no easy way to get tickets. No way for potential customers to know how many tickets are left. That out of town patron might drive down to get a ticket at the door if he knew that there would be tickets available. Not knowing he will probably not chance a wasted trip. Poor distribution of tickets: Some of your members are great at ticket sales and could sell more if you had a reliable way to transfer tickets from members who are lousy at it to the good ones.
An effective help desk management software system is a key factor determining the success of a support department and needs the ability to track all help desk support issues or trouble tickets from opening to escalation to resolution. Well managed help desk services ascertain maximum return on investment in systems and technology. Organizations are looking at deploying robust web-based Help Desk solutions which are cost effective and easy to implement. In order to gain better control of help desk activities it is essential to have a system in place that provides all relevant information pertaining to each service request. For improving operational efficiencies it is important to constantly provide adequate support and enhanced service to end users and customers.