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Thus unresolved trouble tickets or service requests can be identified and the necessary action taken. The template features role-based dashboards which provide information on performance history of customer service representatives. This helps the management to track the overall metrics of team performance. Windows SharePoint Services 3.0 software templates are included free of cost with hosted SharePoint software service plans. These templates help in maintaining a collaborative environment and facilitate information sharing. These applications can be easily scaled to meet your business requirements. The basic hosted SharePoint software plans cost only $8.95 per month with access for unlimited users from hosted SharePoint service providers such as Apps4Rent.
Autoguessing. The longer a ticket application is in use the more information flows through it about what options technicians are likely to select next. Is your application using this information to preselect and preload likely data including text templates button and screen workflows and the output of other applications and utilities? Is it personalising those preloads to enhance the skillset of individual technicians? Does it allow its autoguessing rules to be manually edited? Soft-required fields. Theres almost never an absolute requirement for a field. Dont prevent your technicians from completing 98% of a ticket because the one data item you marked as mandatory isnt available. Flag it if you want make it flash red or orange log it to a file to be assessed later by a supervisor or senior tech but dont force your people to spend their valuable time finding ways around your brick wall. Object attachability.
If you know your customers you can notify them about subsequent events and build audience. Limited opportunities for buying: Potential sales may be lost due to there only being opportunity to get tickets if you meet a member who has them. Problems here include potential customer fails to have adequate cash member left tickets in other brief case member is poor at sales etc. Potential customers from out of town have no easy way to get tickets. No way for potential customers to know how many tickets are left. That out of town patron might drive down to get a ticket at the door if he knew that there would be tickets available. Not knowing he will probably not chance a wasted trip. Poor distribution of tickets: Some of your members are great at ticket sales and could sell more if you had a reliable way to transfer tickets from members who are lousy at it to the good ones.