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Autoguessing. The longer a ticket application is in use the more information flows through it about what options technicians are likely to select next. Is your application using this information to preselect and preload likely data including text templates button and screen workflows and the output of other applications and utilities? Is it personalising those preloads to enhance the skillset of individual technicians? Does it allow its autoguessing rules to be manually edited? Soft-required fields. Theres almost never an absolute requirement for a field. Dont prevent your technicians from completing 98% of a ticket because the one data item you marked as mandatory isnt available. Flag it if you want make it flash red or orange log it to a file to be assessed later by a supervisor or senior tech but dont force your people to spend their valuable time finding ways around your brick wall. Object attachability.
They are also more expensive due to the fact that it you are also paying for more human interaction in the process. The cost is worth it many times when you want a great looking ticket that matches exactly the theme of your event. Ticket Design and Printing Software Printing tickets is possible with programs that are currently installed on your computer if you do not need any variable data such as a ticket number or a seat number but it is much easier and faster to use a program that is specifically designed to print tickets. Most ticket editors have an easy to use interface that will allow you to drag and drop text images numbers and other items onto your tickets. You can also buy pre-perforated ticket stock that is safe to use in any home or office printer providing a professional feel to your tickets.
What workflows does your software handle automatically? What data sources of yours does it check in the background as the technician is working so they dont have to waste time doing it manually? Template balance. Are you using no templates? Templates for everything? Both are usually bad ideas. Templates can speed up input for common issues but theres just no way they can cover everything and if a technician has to remember and search through more than a dozen or so basic forms theyre wasting time. Nonlinear input. If your application absolutely requires that ticket information fields be completed in a certain order its already holding your people back. There is no excuse for hard coding this at all. A default order is fine but (as above) it must be able to be changed and must be over-rideable at all times. Your technicians are smarter than your software - dont make the sides fight especially when youre paying.