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Too many technicians spend 90% of their time cutting and pasting when it should be automatic. Speed tweaks. Does your software allow you to change the default screen flow to suit the way your people do things? Does it keep track of how long it takes to perform certain tasks (including screenloads) and how long on average it takes for a technician to get from A to B in the interface? Does it allow itself to be adjusted to minimise these delays? Can it preload data? If not youre pretty much paying your entire team to sit around for three to four hours a day waiting for your software to stop twiddling its digital thumbs. Redundancy. Does your ticketing software use a back-end server to co-ordinate ticket numbers and store a centralised archive? And if a technicians PC loses its connection to that server or if the server goes down is the ticketing application smart enough to seamlessly switch over to non-networked mode then resynchronise with the back end later on - without slowing down anything else on the PC? Automation.
An effective help desk management software system is a key factor determining the success of a support department and needs the ability to track all help desk support issues or trouble tickets from opening to escalation to resolution. Well managed help desk services ascertain maximum return on investment in systems and technology. Organizations are looking at deploying robust web-based Help Desk solutions which are cost effective and easy to implement. In order to gain better control of help desk activities it is essential to have a system in place that provides all relevant information pertaining to each service request. For improving operational efficiencies it is important to constantly provide adequate support and enhanced service to end users and customers.
If youre lucky and your town is small enough and they need to fill space they might even write an article about you. You may create posters get radio/TV spots and you place these strategically where you think your target is likely to be. You distribute tickets to your members to sell and wait for the money to roll in. Members turn in unsold tickets on the day and you sell whatever you can at the gate. Sounds OK right? What if I told you this scenario is fraught with gotchas that will impact your bottom line? What are the gotchas? Here are some potential issues: When its set up as described above there is less possibility of reserved seats because how can you know ahead and in general which people can sell which particular seats. Event patrons especially time-strapped people and the elderly are willing to pay more for reserved seats.